Welcome to Pitrukrupa Travels. By using our website, booking our taxi, cab, travel, pick-up and drop, or vehicle rental services, you agree to comply with and be bound by the following Terms & Conditions. Please read these terms carefully before making a booking.

1. About Our Services

Pitrukrupa Travels provides transportation and travel-related services, including:

• One-way taxi and cab services
• Pick-up and drop services
• Intercity travel
• Local transportation
• Car rental services
• Travel and tour-related transportation services

Service availability, vehicle types, routes, and pricing may vary depending on the booking requirements and availability.

2. Booking

Customers are responsible for providing accurate information at the time of booking, including:

• Passenger name
• Contact number
• Pick-up location
• Drop-off location
• Travel date and time
• Number of passengers
• Vehicle requirements
• Any special requirements

Pitrukrupa Travels reserves the right to contact the customer to confirm booking details before providing the service.

A booking may be considered confirmed only after confirmation from Pitrukrupa Travels through phone, WhatsApp, email, or another approved communication method.

3. Fares and Pricing

All fares displayed on the website are subject to change without prior notice.

The final fare may depend on factors such as:

• Route and distance
• Vehicle type
• Travel date and time
• Waiting time
• Additional stops
• Toll charges
• Parking charges
• State or government taxes, where applicable
• Additional services requested by the customer

Any additional charges applicable to a journey may be payable by the customer unless otherwise agreed at the time of booking.

4. Toll, Parking and Additional Charges

Unless specifically included in the quoted fare, toll fees, parking charges, permits, entry fees, and other applicable government or road-related charges may be charged separately.

Customers will be informed about additional charges where reasonably possible.

5. Vehicle Availability

Vehicle allocation is subject to availability.

Pitrukrupa Travels may provide a similar or equivalent vehicle when the originally requested vehicle is unavailable due to operational, maintenance, traffic, weather, or other circumstances.

The company will make reasonable efforts to provide the vehicle category agreed upon during booking.

6. Pickup and Drop-Off

Customers are requested to be available at the agreed pick-up location and time.

Customers should provide accurate pick-up and drop-off details to avoid delays.

If the customer is unavailable at the agreed location, the driver may attempt to contact the customer using the provided contact details.

Waiting charges may apply if the customer causes significant delays beyond the agreed waiting period.

7. Cancellation Policy

Customers may request cancellation of a booking by contacting Pitrukrupa Travels as soon as possible.

Cancellation charges, if applicable, may depend on:

• Time remaining before the scheduled journey
• Type of booking
• Distance and route
• Vehicle category
• Advance payment made
• Other booking-specific conditions

Any applicable cancellation or refund terms communicated at the time of booking will apply to that booking.

8. Refund Policy

Where a refund is applicable, the refund amount will be determined according to the applicable cancellation and booking conditions.

Refund processing times may vary depending on the payment method used.

Certain payments or booking charges may be non-refundable where this has been communicated to the customer before confirmation of the booking.

9. Customer Responsibilities

Customers agree to:

• Provide accurate booking information.
• Follow reasonable instructions given by the driver.
• Behave respectfully toward drivers and staff.
• Avoid damaging the vehicle.
• Comply with applicable traffic and safety rules.
• Ensure that their personal belongings are safely stored.
• Inform Pitrukrupa Travels about any special requirements before the journey.

Customers may be responsible for costs resulting from intentional or negligent damage caused to the vehicle.

10. Passenger Safety

Passengers must follow applicable safety requirements during the journey.

Seat belts should be used wherever provided.

Customers must not engage in activities that could endanger the driver, passengers, vehicle, or other road users.

The driver may refuse transportation where a customer’s conduct creates a serious safety risk.

11. Prohibited Items and Activities

Customers must not use Pitrukrupa Travels vehicles for unlawful activities or transport prohibited items.

The transportation of illegal, hazardous, explosive, or otherwise prohibited substances is not permitted.

The company reserves the right to refuse or terminate a journey where there is a reasonable safety or legal concern.

12. Luggage and Personal Belongings

Customers are responsible for their luggage and personal belongings during the journey.

Pitrukrupa Travels is not responsible for loss, theft, or damage to personal belongings left unattended in a vehicle, except where liability cannot legally be excluded.

Customers should check the vehicle carefully before leaving and ensure that all belongings have been collected.

13. Driver and Route

Drivers will make reasonable efforts to follow the agreed route and provide a safe and timely journey.

Actual travel time may vary because of traffic, road conditions, weather, diversions, construction, accidents, or other circumstances beyond the company’s reasonable control.

The driver may choose an alternative route where reasonably necessary for safety, traffic, or operational reasons.

14. Contact Us

If you have questions regarding these Terms & Conditions or your booking, please contact us:

Pitrukrupa Travels

Address:
Ground Floor Shop No. 1, Wing A
Patel Complex, Ashram Road, Katargam
Surat, Gujarat – 395004
India

Phone:
+91 98243 78890
+91 79909 88779

Email:
pitrukrupatourstravels1@gmail.com
parmarnaval62@gmail.com

By using our website or booking our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.