At Pitrukrupa Travels, we respect your privacy and are committed to protecting the personal information you provide when using our website and transportation services. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

When you use our website, contact us, or make a booking, we may collect information such as:

• Your name
• Phone number
• Email address
• Pick-up and drop-off locations
• Travel date and time
• Number of passengers
• Vehicle or travel requirements
• Booking and transaction details
• Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information collected from you for purposes including:

• Processing and managing your travel or taxi bookings.
• Confirming your booking and travel details.
• Contacting you regarding your booking or enquiry.
• Providing customer support.
• Processing payments where applicable.
• Improving our services and website.
• Sending service-related notifications or updates.
• Responding to questions, requests, or feedback.
• Preventing fraud, misuse, or unauthorized activities.
• Complying with applicable legal and regulatory requirements.

3. Booking Information

When you make a booking with Pitrukrupa Travels, we may need to collect information required to arrange your transportation service.

This information may be shared with the driver or service provider where necessary to complete your booking, including relevant passenger, contact, pick-up, drop-off, and travel details.

4. Payment Information

Where online payments are available, payment transactions may be processed through third-party payment service providers.

We may receive limited payment-related information necessary to confirm a transaction. We do not intend to store complete credit or debit card details on our website unless specifically required and legally permitted.

Payment providers may have their own privacy policies and terms governing the processing of payment information.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance your browsing experience.

Cookies may be used for purposes such as:

• Remembering website preferences.
• Improving website performance.
• Understanding how visitors use our website.
• Analyzing website traffic.
• Supporting website security.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Google Analytics and Similar Services

We may use analytics services such as Google Analytics or similar tools to understand website traffic and visitor behaviour.

These services may collect information such as your device type, browser, approximate location, pages visited, and interactions with our website.

The information collected through such services is generally used to analyze and improve our website and services.

7. WhatsApp and Communication Services

If you contact Pitrukrupa Travels through WhatsApp, phone, email, or other communication platforms, the information you provide may be used to respond to your enquiry, manage your booking, or provide customer support.

Third-party communication platforms may process your information according to their own privacy policies and terms.

8. Sharing of Personal Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted parties where required to provide our services or operate our business, including:

• Drivers and transportation service providers.
• Payment processing providers.
• Website hosting and technical service providers.
• Website analytics and communication service providers.
• Professional advisors or service providers where necessary.
• Government authorities or law enforcement agencies where legally required.

We aim to share only the information reasonably necessary for the relevant purpose.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal and business requirements.

11. Third-Party Websites

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

Pitrukrupa Travels is not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

12. Children’s Privacy

Our website and services are intended for general use and are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

13. Your Privacy Rights

Depending on applicable law, you may have certain rights regarding your personal information, which may include:

• Requesting access to personal information we hold about you.
• Requesting correction of inaccurate or incomplete information.
• Requesting deletion of information where legally applicable.
• Withdrawing consent where processing is based on consent.
• Objecting to certain types of processing where applicable.
• Requesting information about how your personal information is used.

Requests may be subject to applicable legal and operational requirements.

14. Marketing Communications

Where permitted by applicable law, we may contact you with information about our services, offers, travel services, or promotions.

You may request that we stop sending promotional communications at any time by contacting us or using an available unsubscribe option.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.

Any changes will be published on this page with an updated “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Pitrukrupa Travels

Address:
Ground Floor Shop No. 1, Wing A
Patel Complex, Ashram Road, Katargam
Surat, Gujarat – 395004
India

Phone:
+91 98243 78890
+91 79909 88779

Email:
pitrukrupatourstravels1@gmail.com
parmarnaval62@gmail.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.