At Pitrukrupa Travels, we aim to provide reliable and convenient transportation services. Since our services involve vehicle bookings and scheduled travel arrangements, refunds and cancellations are subject to the terms outlined below.

1. Booking Cancellation

Customers may request cancellation of a confirmed booking by contacting Pitrukrupa Travels as soon as possible.

Cancellation requests should be made through the contact details provided on our website. The applicable cancellation terms may depend on the type of service, booking time, travel date, and whether any advance payment has been made.

2. Cancellation Charges

Cancellation charges may apply depending on how close the cancellation is to the scheduled travel time.

The applicable cancellation amount may be determined based on:

• Time remaining before the scheduled journey.
• Type of vehicle booked.
• Distance and travel route.
• Nature of the booking.
• Advance payment or booking amount paid.
• Any special arrangements made specifically for the customer.

Any cancellation charges communicated at the time of booking will apply to the relevant booking.

3. Refund Eligibility

A refund may be available where a booking is cancelled in accordance with the applicable cancellation terms.

The refund amount, if applicable, will be determined after deducting any applicable cancellation charges, service charges, payment processing fees, or other non-refundable amounts.

Bookings or payments that are specifically identified as non-refundable will not be eligible for a refund, except where required by applicable law.

4. Customer Cancellation

If a customer cancels a booking, the refund will be processed according to the cancellation terms applicable to that booking.

Customers are encouraged to contact Pitrukrupa Travels as early as possible if they need to cancel or change their travel plans.

5. Cancellation by Pitrukrupa Travels

In certain circumstances, Pitrukrupa Travels may need to cancel or modify a booking due to operational difficulties, vehicle availability, severe weather, road closures, government restrictions, safety concerns, or other circumstances beyond our reasonable control.

Where a booking is cancelled by Pitrukrupa Travels and a refund is applicable, the eligible amount will be communicated to the customer and processed through the applicable payment method.

6. No-Show Policy

If a customer does not arrive at the agreed pick-up location at the scheduled time and cannot be contacted within a reasonable waiting period, the booking may be treated as a no-show.

A no-show may result in the booking amount being non-refundable, depending on the applicable booking conditions.

Any applicable waiting charges may also be payable by the customer.

7. Late Arrival of Customer

Customers are responsible for being available at the agreed pick-up location at the scheduled time.

If a customer is delayed, the driver may wait for a reasonable period depending on the circumstances and availability.

Additional waiting charges may apply for extended delays.

8. Changes to a Booking

Customers may request changes to their booking, such as changes to the travel date, time, pick-up location, drop-off location, or vehicle requirements.

Changes are subject to vehicle and service availability and may result in additional charges.

Customers should contact Pitrukrupa Travels as early as possible to request any changes.

9. Refund Processing

Where a refund is approved, the refund will generally be processed using the original payment method where possible.

The time required for the refund to appear in the customer’s account may vary depending on the payment gateway, bank, card issuer, or other payment service provider.

Pitrukrupa Travels is not responsible for delays caused by banks or third-party payment processors.

10. Non-Refundable Charges

Certain charges may be non-refundable, including where applicable:

• Payment gateway or transaction processing charges.
• Special booking or reservation charges.
• Charges for services already provided.
• Waiting charges.
• Additional services specifically arranged for the customer.
• Cancellation charges applicable under the booking conditions.

11. Refund for Services Already Provided

Once a transportation service has been completed, the amount paid for that service will generally not be refundable.

If a customer has a complaint regarding a completed service, they should contact Pitrukrupa Travels with the booking details and relevant information so that the matter can be reviewed.

12. Disputes Regarding Payments

If you believe that you have been incorrectly charged or that a refund has not been processed correctly, please contact Pitrukrupa Travels before initiating a payment dispute with your bank or payment provider.

We will review the booking and payment information and make reasonable efforts to resolve the matter.

13. Return Policy

As Pitrukrupa Travels provides transportation and travel-related services rather than physical products, there is generally no physical product return process.

Requests relating to cancellation, rescheduling, or refunds will be handled according to the applicable booking and cancellation terms.

14. Contact Us

If you have any questions regarding cancellations, refunds, booking changes, or this Refund & Return Policy, please contact us:

Pitrukrupa Travels

Address:
Ground Floor Shop No. 1, Wing A
Patel Complex, Ashram Road, Katargam
Surat, Gujarat – 395004
India

Phone:
+91 98243 78890
+91 79909 88779

Email:
pitrukrupatourstravels1@gmail.com
parmarnaval62@gmail.com

By making a booking with Pitrukrupa Travels, you acknowledge that you have read and agreed to the applicable Refund & Return Policy and booking conditions.